Submitting Disputes

riteOnline™ allows you to create a dispute about a transaction.

To submit a dispute:

1. Enter the required information under Pay Your Toll Bill and click Search.

   or

   Log in to your prepaid account and from the More Menu, click Account Settings > Outstanding Charges and Disputes.

   The Outstanding Charges and Disputes screen displays.

   

2. Click a section to expand as needed.

   The open items display.

3. Select the transactions and/or toll notices you want to submit a dispute for.

4. Click Submit Dispute.

   The Submit Dispute screen displays.

   

5. Select or enter the following required information:

   • First Name

   • Last Name

   • Email Address

   • Country Code

   • Phone Number

   • Reason

   • Comments

6. Click Submit.

   • You will receive a notification that the dispute has been received.

   • You may be required to provide supporting documentation.

   • A case is created and will be worked on by a customer service representative.

   • The transactions for which you have created the dispute will be put on a hold until the dispute is resolved.

You can also submit a dispute from the riteOnline Log in page.

To submit a dispute from the riteOnline login page:

1. Click Contact Us.

   The Conatc Us Page displays.

   

2. Click DISPUTE FORM (PDF).

   The dispute request form displays on a new tab on your browser. The form is also downloaded to your computer.

3. Follow the instructions on the form to submit your dispute.